Welcome to ZYLTHERAXIS. Your trust is important to us, and we're committed to ensuring your satisfaction. Please read our refund policy carefully to understand how we handle returns and refunds.
To qualify for a refund, the following conditions must be met:
Certain items are exempt from being returned, including:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
If you need to exchange an item, send us an email at [email protected] and send your item to our return address provided in your purchase receipt.
To return your product, you should mail your product to: ZYLTHERAXIS, 123 Commerce St, Suite 400, Metropolis, NY 10101, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions regarding our refund policy, please contact us through our customer support at [email protected].